Treating customers like family since 1990

Help Centre

Help and Support

We try to make what we do as simple as possible, but we know it can still feel a bit overwhelming with legal terms, paperwork and processes that are not familiar to you. We have put together some common questions and answers which will hopefully help.

How Much Help

It only takes a few minutes to complete our simple, free to use, yes/no questionnaires; designed to help you decide for yourself how much professional help you may need with any of our services.

*You will be directed to the How Much Help website to complete the questionnaire

Contact Us

If you’re still not sure about something, please contact us, and we will be happy to go through anything with you in more detail.

Using The Website

How do I nominate someone for a WOW! Award?

Has one of our team made you think WOW! What great service. If so why not give them a WOW! Award? It only takes a minute or so, and the feedback you provide is invaluable. You can nominate someone, here.

What if I have some feedback about the website?

We absolutely love to hear from you; feedback allows us to praise those involved in the good parts, and work on the parts which need improving. If you can spare a few minutes, please send any feedback you have to

What if I have a complaint?

We are happy to try and resolve any issues you may have. Firstly, please take a look at our Customer Care Mandate which details our promise to you as a customer.

Where can I find your Terms and Conditions, Privacy Policy and Cookie Policy?

Please follow the links below;

How do I book a callback?

Booking a free telephone appointment with one of our trained Legal or Bereavement Advisers is a great way to speak to us, at a time convenient to you!

Fill in the form Book a Callback form found, here, briefly stating what you would like to discuss, your preferred date and time slot, and a member of our award-winning team will be in touch.

My Details & Services

Some of my details have changed, how can I update them?

It’s really easy to tell us about any changes to your address and contact details, or that of anyone listed in your legal documents. You can send the details to us via email, to; via letter addressed to Trust Inheritance Limited, Crown House, 1 Stafford Place, Weston-super-Mare, BS23 2QZ; using Live Chat, or telephone us on 01934 422991. Once we receive your amended details, we will check through the changes and update our systems.

My circumstances have changed, do I need to redo my Will and Lasting Power of Attorney?

If you have recently married, divorced, welcomed the arrival of children or grandchildren, or if your financial situation has changed, please contact us. We will go through your circumstances and how they may have changed since the last time we spoke to you, what preparations you may need to make and how we can help you to make changes to any relevant legal documents. In some cases, it will be beneficial for you to have a free review with one of our dedicated and specially trained advisers. We are on hand to support you and go through what needs to be done next; contact us now for more information.

I'm not sure what one of my services entitles me to?

When you first purchased your services, you would have received details of what you are entitled to. Don’t worry if you have mislaid these details or if you would like some more information, contact us and we will go through your services with you.

I would like to discuss my payments?

Whether you paid for your services by recurring, or one-off payments, we are always on hand to discuss the details with you. For recurring payments, please let us know as soon as possible if you change your bank or you would like the payments to come out of another account. For all finance related queries, you can contact us by emailing or ringing 01934 422 991.


10 Reasons To Make A Will
  1. A Will puts you in control. You choose who will benefit from your estate and how much they are entitled to. Dying without a valid Will means that your possessions will be distributed according to the Laws of Intestacy, which are a complicated set of rules dating back to 1925.
  2. In your Will, you can appoint a guardian to look after your children if they are under 18. Without an effective guardian appointment, it would mean that your children could end up in the care of Social Services while the Court decides who should look after your children.
  3. You appoint people you trust and who you know will be capable of administering your estate to act as your executors.
  4. It is far quicker and cheaper to administer an estate where there is a Will than without one. Where there is no Will and as such no executor appointment then your next of kin will become administrators and will be responsible for your estate, these could well be people you would not have wanted.
  5. It is a common belief that husbands and wives (or civil partners) are automatically entitled to inherit everything; this is not the case. If you die without a Will, then the rules of intestacy dictate how much your spouse is entitled to.
  6. If you do not make a Will and you are not married, then under the intestacy rules your partner is not entitled to anything from your estate. These rules do not take into account modern living arrangements or extended families.
  7. A properly drafted Will can help minimise the amount of Inheritance Tax paid as well as other future liabilities.
  8. You may want to prevent certain family members from benefitting from your estate; this can only be achieved by writing a Will.
  9. You may wish to leave gifts to friends, charities or other family members who might not otherwise be entitled under the rules of intestacy.
  10. By planning ahead and writing your Will, you will have peace of mind knowing that when the time comes, you’ll have done all you can to make life as easy as possible for those you have left behind.
How do I update my Will?

To find out how to update your Will, click here.

How do I sign my Will?

To find out how to sign your Will, click here.

What about storing a Will?

To find out more about storing your Will, click here.

What is the National Will Register?

For more information on the National Will Register, click here.

How do I retrieve a Will?

To find out more about retrieving your, or someone else’s Will, click here. Alternatively, you can skip straight to the online Document Retrieval Form. One of our Customer Care Managers will be in touch shortly after receiving the completed form to go through the next step.

How do I revoke a Will?

To find out more about revoking a Will, click here.

How do I contest a Will?

For more information about contesting a Will, click here.

Protective Will Trusts

What is a Will Trust?

A Will Trust means that you leave your cash, property and possessions (your assets) to people you trust (your Trustees), who look after them for the people you choose to inherit (your Beneficiaries). This means that your Beneficiaries can benefit from your estate without actually owning the assets themselves. For more information visit our Will Trusts page.

Who are Trustees and Beneficiaries?

To find out more about who Trustees and Beneficiaries are, click here.

Why have a Will Trust?

For some examples of why you may need a Will Trust, click here.

Are there different types of Will Trusts?

There are four common types of Will Trusts. To find out more about each type, click here.

Can I protect my property with a Will Trust?

Protecting your property with a Trust can be quite complex. For more information, click here. Alternatively, why not have a free review with one of our trained advisers who will be able to go through your circumstance and discuss whether a Trust is needed or not. If you would like a review, please contact us, and we will book an appointment for you.

Are there any disadvantages of having a Will Trust?

When planning a Will, it is essential to understand fully the implications of leaving property in trust and be aware of the inherent disadvantages and risks involved. Click here for more information.


What to do when someone has just died?

We have put together a wealth of information on our website; for an overview of the bereavement process, and a few free tools, view the 10 Steps of Dealing with a Bereavement here. If you would like professional help but are not sure how much you need, try our Help You Decide page to start with. Alternatively, if you want more in-depth advice and guidance, have a look at the other services available to you here. If you prefer, you can also go through your options, free of charge, with a Bereavement Adviser by contacting us by email, telephone or Chat with us Live.

What is Probate?

When a person dies, someone has to deal with the affairs of that person. This could be someone who is either named in the Will (as an Executor) or is the Next of Kin if there is no valid Will. They are legally responsible for collecting in all the money, paying any debts and correctly distributing the estate to those who are entitled, i.e. the Beneficiaries. This whole process is called Estate Administration, and part of the process may involve having to apply for ‘Probate’. Probate is the process of obtaining a legal document from the Probate Registry to prove you have authority to deal with an estate. A Grant of Representation (also known as Grant of Probate or Grant of Confirmation) is the official court-sealed document issued by the Probate Registry that includes a copy of the deceased’s Will. It is called a Grant of Letters of Administration if there is no Will, but the document serves the same purpose.

Do I need Probate?

Whether you need Probate depends on the situation of the deceased. For example, you usually need Probate if the person who has died owned property such as a flat or a house. You may not need Probate if:

  • The person who died owned only cash (banknotes and coins) and personal possessions such as a car, furniture, and jewellery. If all property is owned jointly; in most cases, this property automatically becomes wholly owned by the other owner
  • The deceased person had a joint bank account
  • The property and possessions of the deceased, when valued, is quite small
  • The person who has died is insolvent, or it is discovered there is not enough money to pay all the debts, taxes and expenses
  • The deceased person did not have any high-value bank accounts, certain life insurance policies, premium bonds, pension benefits and did not have any property only in their name

For more information about whether Probate is needed or not, please speak to one of our specialist Bereavement Advisers, who will be able to go through this in more detail.

Possible delays may affect your application for a Grant of Representation (Grant of Probate/Letter of Administration)

We are currently seeing an average delay of 7 weeks for Grants of Representation (Grants of Probate/Letters of Administration) to be issued by all Government Registry Offices in England and Wales. In some areas this has been considerably longer.

Software ‘glitches’ with the new Government case management system recently implemented, combined with the proposed probate fee changes* which caused an increase in applications by 200%, has resulted in a large backlog. The Probate Registries are working hard to get through everyone’s application as soon as possible.

Check back again for more information on the delays or proposed fee increases. In the meantime, if you have any concerns please do not hesitate to contact us.

*The proposed new fee structure would mean that fees are linked to the size of an estate rather than a standard fee for all. Approval for the new fees, due in April 2019, has been postponed by the Government.

What do Executors or Administrators do?

Administering an Estate can be an intimidating prospect for any Executor or Administrator, whether you have had previous experience of dealing with an estate or if it’s your first time. We are on hand to support you or your loved ones.

  • Along with loved ones, they may have to deal with the practical tasks when someone dies, like securing property or looking after pets
  • If there is a Will, they locate the latest copy
  • They make sure that the wishes of the person who has died are carried out correctly
  • They look after any assets (property and possessions), for example, by making sure a property is insured if left empty
  • They are duty-bound by the Court and the Beneficiaries and must act with their best interests in mind
  • They are personally liable for making sure the estate is processed correctly and separately from their own affairs
  • They need to keep clear records of accounts; money paid in and paid out of the estate
  • They need to liaise with many different organisations to wind up the estate
Do I have to act as an Executor when I have been appointed in someone’s Will?

There is no initial legal obligation upon you to act as Executor. However, you need to make the decision to take on the role in the early stages to avoid intermeddling (carrying out tasks that only an Executor should do). If you have not intermeddled, you have the option to appoint someone else to act on your behalf as the named Executor. This may be a specialist Bereavement company, like Trust Inheritance, or a solicitor. They will ask you to sign a renunciation form at the outset. If you have already started carrying out the tasks of an Executor, you can still obtain help. We have a number of services which will support you throughout the Estate Administration process. You can find out more about what we do, here.

I need more help?

If you want to find out more about the whole bereavement process, our free to use 10 Steps Of Dealing With A Bereavement is a great tool to help families, Executors and Administrators. It gives you a clear, step-by-step overview of the whole process, from the immediate steps to take, to distributing the property or possessions of the deceased. Try it now by clicking here.

Lasting Power of Attorney

Coming Soon… check back again for more information.

Storage / Family & Friends Vault

Coming Soon… check back again for more information.

Digital Estate Plan

Coming Soon… check back again for more information.

Expert self-help videos

Ergsy, one of our Trust Partners, is developing the world’s largest, free, online library of self-help videos, by quickly directing users to helpful information on a range of subjects.

They are syndicated with the NHS to ensure the medical accuracy of each health video, while all non-medical videos have been pre-vetted by a professional in the respective field.

Ergsy is on a journey to inform and introduce users with questions relating to specific sectors, to professionals with expertise in those areas.

*You will be directed to Ergsy’s website