Who We Are

Winners at the WOW! Awards 2015 for “Putting Customers First Award: Small Business”, finalists in 2016 for “Empowering Your People: Best Organisation” and finalists this year for “Customer Experience Delivery of the Year Award: Small Business”.

Nominated for two awards at the 2016 UK Customer Satisfaction Awards! We were finalists for the “Customer Satisfaction Innovation Award” and the “Customer Service Strategic Leadership Award″ with the Institute of Customer Services.

Our status

As a trust corporation we are legally required to meet certain criteria, including:

  • being constituted under UK (or EC) law
  • being empowered by our constitution to undertake trust business
  • having one or more places of business in the UK
  • having issued share capital of at least £250,000 of which not less than £100,000 has been paid up in cash (Trust Inheritance has share capital of £250,000, all paid up) Ref: (Section 68(18), Trustee Act 1925, section 4(3), Public Trustee Act 1906 and Rule 30, Public Trustee Rules 1912 (SI 1912/348), as amended from time to time.)

Training and continuing professional development

Ongoing training is delivered by Trust Inheritance’s experienced mentors providing relevant training whenever it is required. All staff receive regular formal legal training as part of their continuing professional development, together with a range of external training, delivered either on a group or individual basis.

step-logoThe company has successfully encouraged members of staff to develop through membership and examination of organisations such as STEP and cILEX. Support is provided through training and study leave.

All of the customer care team have completed a level 2 NVQ for Customer Service. We also make sure that our customer care team are individually trained to provide bereavement support for our customers, which is especially important as we are often the first phone call most people make when a loved one dies.

WOW Awards Winners 2015
IPW
Trading Standards
Step