Ongoing training is delivered by Trust Inheritance’s experienced mentors providing relevant training whenever it is required. All staff receive regular formal legal training as part of their continuing professional development, together with a range of external training, delivered either on a group or individual basis.
The company has successfully encouraged members of staff to develop through membership and examination of organisations such as STEP and cILEX. Support is provided through training and study leave.
All of the customer care team have completed a level 2 NVQ for Customer Service. We also make sure that our customer care team are individually trained to provide bereavement support for our customers, which is especially important as we are often the first phone call most people make when a loved one dies.